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App Policies

Last Updated: January 2025
Community Guidelines Content Policy Refund Policy Fair Play Policy Accessibility Policy Reporting Policy

Community Guidelines

ILM Quiz is committed to fostering a positive, inclusive, and educational community. These guidelines help ensure a respectful environment for all users.

Be Respectful and Inclusive

  • Treat all users with respect and kindness
  • Use inclusive language that welcomes diverse perspectives
  • Respect different cultural and religious backgrounds
  • Avoid discriminatory or offensive language

Educational Focus

  • Share knowledge constructively and accurately
  • Encourage learning and intellectual growth
  • Support fellow users in their educational journey
  • Provide helpful feedback when appropriate

Prohibited Behavior

  • Harassment, bullying, or intimidation
  • Spreading misinformation or false claims
  • Impersonating other users or staff
  • Sharing inappropriate or offensive content
  • Attempting to manipulate quiz results or scores
Consequences: Violations of these guidelines may result in warnings, temporary suspension, or permanent account termination.

Content Policy

Our content policy ensures that all quiz materials and user-generated content meet educational standards and community guidelines.

Quiz Content Standards

  • Accuracy: All questions and answers must be factually correct
  • Educational Value: Content should promote learning and knowledge
  • Appropriateness: Content suitable for users 13 years and older
  • Cultural Sensitivity: Respectful of diverse cultures and beliefs

Content Review Process

  • All quiz content undergoes review by subject matter experts
  • Regular audits ensure accuracy and appropriateness
  • User feedback helps identify potential issues
  • Content is updated to reflect current information

Prohibited Content

  • Violent, graphic, or disturbing material
  • Hate speech or discriminatory content
  • Sexually explicit or inappropriate material
  • False or misleading information
  • Content that promotes illegal activities

Refund Policy

ILM Quiz is primarily a free application. This policy covers any paid features or premium content that may be offered.

Free App Features

  • Basic quiz gameplay is completely free
  • Core educational content is available at no cost
  • Community features and leaderboards are free
  • Basic lifelines and rewards are included

Premium Features (If Applicable)

  • Premium content may be offered as in-app purchases
  • All purchases are final unless required by law
  • Refunds are subject to app store policies
  • Contact app store support for refund requests

Refund Eligibility

  • Technical issues preventing app functionality
  • Unauthorized purchases (must be reported within 48 hours)
  • App store policy violations
  • Legal requirements in your jurisdiction
Note: Refund requests for premium features should be directed to your app store (Google Play Store or Apple App Store) as they handle payment processing.

Fair Play Policy

Maintaining fair and honest gameplay is essential for the integrity of ILM Quiz and the enjoyment of all users.

Fair Play Principles

  • Complete quizzes independently without external assistance
  • Use only the provided lifelines and features
  • Respect time limits and quiz rules
  • Report any suspected cheating or violations

Prohibited Activities

  • Cheating: Using external resources during quizzes
  • Bot Usage: Automated systems or scripts
  • Account Sharing: Multiple users on one account
  • Score Manipulation: Exploiting bugs or glitches
  • Collusion: Coordinating with others to gain unfair advantages

Detection and Enforcement

  • Automated systems monitor for suspicious activity
  • Manual review of reported violations
  • Progressive penalties for repeated violations
  • Appeal process for contested violations
Penalties: Fair play violations may result in score adjustments, temporary suspension, or permanent account termination.

Accessibility Policy

ILM Quiz is committed to making our app accessible to users with diverse abilities and needs.

Accessibility Features

  • Screen Reader Support: Compatible with VoiceOver (iOS) and TalkBack (Android)
  • High Contrast Mode: Enhanced visibility options
  • Text Scaling: Adjustable font sizes
  • Color Blind Support: Alternative color schemes
  • Audio Alternatives: Text-based content for audio elements

Ongoing Improvements

  • Regular accessibility audits and testing
  • User feedback integration
  • Compliance with WCAG 2.1 guidelines
  • Partnership with accessibility experts

Feedback and Support

  • Dedicated accessibility support channel
  • Quick response to accessibility issues
  • User testing with diverse abilities
  • Continuous improvement based on feedback

Reporting Policy

We encourage users to report violations, bugs, or inappropriate content to maintain a safe and enjoyable environment.

What to Report

  • Policy Violations: Community guidelines, content policy, or fair play violations
  • Technical Issues: Bugs, crashes, or performance problems
  • Inappropriate Content: Offensive, inaccurate, or harmful material
  • Security Concerns: Suspicious activity or potential threats
  • Accessibility Issues: Problems with accessibility features

How to Report

  • In-App Reporting: Use the built-in reporting feature
  • Email Support: Send detailed reports to [email protected]
  • Contact Form: Use the contact form in the App
  • App Store Reviews: For technical issues affecting many users

Report Processing

  • Reports are reviewed within 24-48 hours
  • Urgent issues (safety, security) are prioritized
  • Confidentiality is maintained for all reports
  • Follow-up communication for complex issues
Anonymous Reporting: You can report issues anonymously, though providing contact information helps us follow up on your report.

Contact Information

For questions about any of these policies or to report violations:

Response Time: We aim to respond to all inquiries within 24-48 hours during business days.